Talk to us
Questions about a run, a preset, or your proxy list? Email us and a human reads it — there is no ticket bot standing between you and the inbox. Every message gets a reply, and the address below is the one to use.
What to email us about
Runs and viewer sessions
Setting up a run, choosing a preset, tuning a ramp, or working out why a session's retention looked different from the dashboard. Include your channel slug and roughly when it happened so we can reproduce it.
Proxies and hosts
Host lists, deduplication, or bringing your own ISP list. If a host is misbehaving, send the address and what you saw — it is much faster than us guessing from the pool.
The waitlist
Where you are in the queue, when the next batch opens, or taking your address off the list. One email and you are removed, with no drip sequence and no hard feelings.
Privacy and data
Access, correction, or deletion requests, plus anything about what we store. Put "Privacy" in the subject line and it routes straight to the person who handles those.
Plans and billing
What each tier includes, moving between tiers, or a question about an invoice. We would rather clear it up before it becomes a support thread than after.
How fast we reply
Response time scales with your plan. Plus hears back within 24 hours, and Pro within 4–6 hours. The free tier is the slowest lane — up to 48 hours — because paid customers come first. We would rather be upfront about that than promise a speed we cannot hold.
For a faster answer
Tell us your channel slug, what you were trying to do, and what you already tried. The closer we can get to reproducing the problem on our side, the fewer round trips it takes to fix it.
Email is the only channel
StreamHive is an online service. We do not run a phone line or a walk-in office, so there is no number to call and no address to visit. Email is the fastest — and the only reliable — way to reach us.
The form on this page is a preview and does not send messages yet. To reach us today, send an email instead.