Privacy Policy

Streamhive Privacy Policy

Last updated: 5th February 2026

At Streamhive Ltd (“Streamhive”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, you agree to this Privacy Policy.

1. Information We Collect

We collect personal data that is necessary to operate a ticketed live online events platform.

a. Account Information

When you create an account, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Account login credentials

b. Event and Usage Information

We collect information related to your use of the Platform, including:

  • Events you view, register for, or attend
  • Ticket purchases and attendance records

c. Payment Information

When you purchase event tickets:

  • Payments are processed by third-party payment providers (Paypal)
  • We donot store full payment card details
  • We may receive transaction identifiers, payment status, and billing information for record-keeping and customer support

d. Communications

If you contact us, we may collect:

  • The content of your messages
  • Your contact details
  • Support and correspondence records

2. How We Use Your Information

We use personal data for the following purposes:

  • Provide the Platform:To enable account creation, event discovery, ticket purchases, and event access
  • Event Operations:To manage event scheduling, access control, and attendance
  • Payments and Transactions:To process ticket purchases and provide receipts and confirmations
  • Communications:To send service-related messages such as confirmations, updates, and support responses
  • Security and Fraud Prevention:To protect the Platform, users, and transactions
  • Legal Compliance:To comply with legal obligations and enforce our terms

We do not use personal data for peer-to-peer payments, tips, or direct payments between users.

3. Data Sharing

We may share personal data only in the following circumstances:

a. Service Providers

We share data with trusted third parties who help us operate the Platform, including:

  • Payment processors
  • Cloud hosting providers
  • Analytics and security services

These providers process data only on our instructions and under appropriate safeguards.

b. Legal Requirements

We may disclose personal data if required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from authorities
  • Protect the rights, safety, or property of Streamhive or users

c. Business Transfers

If Streamhive is involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable data protection laws.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

Personal data may be stored within the United Kingdom, European Economic Area (EEA), or other jurisdictions where our service providers operate, with appropriate safeguards in place for international transfers.

No system is completely secure, and we cannot guarantee absolute security.

5. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Accessyour personal data
  • Correctinaccurate or incomplete data
  • Request deletionof your data (subject to legal obligations)
  • Restrict processingin certain circumstances
  • Data portability
  • Objectto certain processing activities

To exercise your rights, contact us at:
[email protected]

6. Cookies

We use cookies and similar technologies to:

  • Operate the Platform
  • Understand usage patterns
  • Improve performance and reliability

You can manage cookies through your browser settings.

 

7. Children’s Privacy

Streamhive is not intended for children under 13. We do not knowingly collect personal data from children. If such data is identified, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Platform constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

📧 [email protected]